The UAE Strategy for Government Services

Plan Type: Sectoral Plan

Member State: United Arab Emirates

Coverage Period: -

Document Language: Arabic

The UAE Strategy for Government Services

March 2021

The UAE Strategy for Government Services aims to boost UAE’s competitiveness in the services’ sector and position it as the best in the world in rendering government services.

The strategy focuses mainly on customers and governmental efficiency and has made future promises regarding government services development and provision. 

The strategy will carry out more than 28 initiatives by 2023. It will enable providing advanced and efficient digital services, accessible to customers from anywhere 24/7.

It will allow the provision of accurate records of customer data, ensure that data are requested only once, and create a common data-sharing platform for government entities.

National cadres will lead the future services sector and provide an effective government experience.