Digital Customer and Digital Government Service Policy

Plan Type: Sectoral Plan

Member State: United Arab Emirates

Coverage Period: -

Document Language: Arabic

Digital Customer and Digital Government Service Policy

March 2021

The UAE Government launched the Digital Customer and Digital Government Service Policy as part of the UAE's Strategy for Government Services. The policy aims at:

  • enhancing the UAE government’s approach of providing proactive digital services on a priority
  • improving user experience in getting digital government services
  • raising government efficiency in providing services
  • enabling integration and connection of digital systems of federal government entities
  • raising trust in digital government services.